Cody Pinkston, Ripon College

"Realtors are like Chinese restaurants - they're everywhere, but most of them are lousy and good ones are nearly impossible to find.  Whether you're moving across town or across the country (as we did) it's hard to imagine a more talented, personable or dedicated champion of your property.  Don't waste your time shopping around;  Nancy Moore is the real deal."

 

Mina Brees, Attorney
"Knowledgeable, Trustworthy and Professional - these are the qualities that make Nancy Moore the 'go to' real estate agent in Central Texas."

Don Yodis- Dallas, TX
"The effort you put into the search was above and beyond the effort put forth by any other Realtor we've talked with and, honestly I'm not real comfortable working with someone who's an MLS farmer from afar and doesn't get his/her hands dirty in checking things out beforehand to the best of their time and ability. I believe that if anyone can find the home we are looking for it will be you."

Susan and Michael Bowers

Nancy called on us after our house hadn't sold with our first realtor.  She told us what she would do to help us to sell our house, AND IT WORKED!  Nancy put a lot of time and effort into marketing our house, doing open houses and Realtor Tours and then negotiated very well on our behalf.   Also the Virtual Tour was Excellent!

I recommend her highly!

Paula Frazier
Nancy is an honest Realtor, who does what she says she will do.  She worked hard for us.  She got us the price we needed for our home.

Mary Jones

"Nancy's word is as good as Gold.  You always responded quickly to any contact I requested.  You absolutely understood what I wanted to accomplish and tailored a strategy to meet my goals.  I will recommend you without hesitation.  Your service is top notch."

Wes Pryor

"You have done an outstanding job communicating with us and finding the perfect properties for our 1031 exchange.  We appreciate your trustworthiness, patience and  diligent work ethic in getting the job done.  We will definitely refer you to our friends."

Gerardo & Elizabeth Levi
We gave Nancy a scoring of 10 (great) on every question.  "We got our house sold quickly, and got the new one easily.  Nancy was always always available when I needed to talk with her.  She listens very well.  Her quality of service is a 10, and I will definitely recommend her."

Rich & Dia Adams

"This is an outstanding Real Estate Agent.  Nancy proved time after time that she was a top notch business professional.  My wife and I sold our rental property in Canyon Country, CA on a 1031 exchange program. Our goals were to purchase 3 single family homes for lease in the Round Rock area.  We wanted homes that were in good safe neighborhoods, with top schools, we had a time table that need to be adhered to and we wanted most important to have a positive cash flow.  Nancy went to work and provided us with many homes to choose from in Round Rock, keeping us informed of all the things that we weren't able to see ourselves.  We did all of our transactions over the internet and by telephone.  We have yet to make a trip to Round Rock to see what we have purchased,  Nancy did not let us down once.

We had many hurdles to over come with property managers that weren't up to a 3 home task, current homeowners that didn't take inspection repair requests serious amd with current tenant problems like who has the deposit.  She was up to the job, never once was negative and always left us feeling that she was watching our backs.

My wife and I respect Nancy, she stands for everything a realtor should be, professional.

I will use Nancy in the future for any real estate needs in the Round Rock area.  I will recomment her to anyone else that has real estate needs that wants their transaction to go smoothly.  Feel free in contacting us.

Sincerely,

Rich & Dia Adams

Tory & Stephanie

Hi Nancy,

We just wanted to thank you for all of your time and energy as we spent most of the summer looking for a home.  We also appreciated your enthusiasm and willingness to make yourself available to us as much as possible - that will not be forgotten."

All the best,

Tory & Stephanie

Rick & Glenna Hopkins

Answering a questionaire:

How well did Nancy deliver what she promised?    10                    (10 - Great........1- Poor)

How accessible was Nancy when you needed to contact her:     10

Will you recommend her?  YES

How would you rate the quality of my service?  10

Comments:  "When Nancy said our house would sell in  2 weeks, It did!"

Thank you,

Rick & Glenna Hopkins

Matt & Peggy Grow

Answers to critique sheet:

How well did Nancy deliver what she promised?    10                  (10 - Great........1 - Poor)

How accessible was Nancy when you needed her?   10

How well did Nancy listen to you?  10

Will you recommend her?    YES

How would you rate the quality of her service?    10

Comments:   "You found us a great house on a greenbelt!   We love you!".

Thank you,

Peggy & Matt Grow

Tammy Pryor

"Nancy was working floor.  I am an ALC member in Pleasanton Calif.  I already picked out the property and negotiated terms.  Nancy did a great job getting paperwork, inspections and repairs done.  I see Nancy as a rising star."

Tammy Pryor

Todd & Holly Jefferis

Answers to critique:

Would you enploy Keller Williams Realty to assist you in buying real estate in the future?   YES

Would you employ the same sales associate should you need to sell or purchase real estate in the future?  YES

Would you recommend Keller Williams Realty to a friend?  YES

My sales associate (Nancy) understood my needs.    STRONGLY AGREE

My sales associate (Nancy) adequately researched the market place for the right real estate choices for me. AGREE

My sales associate negotiated the best possible deal for me.  AGREE

My sales associate followed up after the real estate purchase to see if I was happy with it.  AGREE

My sales associate paid attention to the details of my real estate transaction.  STRONGLY AGREE

Overall assessment of Nancys performance during your real estate purchase.  "10" EXTREMELY SATISFIED.

Robert & Andrea Neiderhauser

"Nancy, you were/are an angel that looked after us during this trying time in our life.  You went above and beyond what any Realtor has ever done for us.  You are genuine, kind and caring.  We not only found a Realtor for life, but a life long friend.  May all angels be just like you.

Thank you from the bottom of our hearts,

The Neiderhauser Family"

Joe & Rosalyn Wissel

"Best Realtor we've ever had!  Gave us undivided attention.  We definitely lucked out getting Nancy to represent us in searching for a home in the Round Rock area.  A lovely person, professional and hard working!"

Thanks Nancy and our best to you,

Joe & Rosalyn

Melissa White

Nancy gets an A+ for delivering what was promised, listening to all of my concerns, and in the quality of service provided.  I will recommend her to others.

"Nancy is so helpful and was always there for me to help and answer any questions I had.  She went above and beyond and I appreciate her more than she'll ever know!  Thank you Nancy!  You're the best!"

Peter and Norma Walz

"We love the house!. We think you focused precisely on what we asked.  You are down to earth and very informative in areas where houses are located.  You get an 'A' on listening, an 'A' on being organized and pinpointing everything, an 'A' on following our priorities, and an 'A' on scheduling."

"Nancy listened to what we needed being new to Austin, TX.  She organized and targeted areas and gave us photos, information, and even a tour of neighborhoods to get familiarized with them.  Once we pinpointed where we wanted to live and buy she did not deviate or try to show us other locations like other realtors.  She found us a home for our family, got right on it and now we are enjoying it.  Thanks Nancy!"

Susan Romo

Do you feel that I really cared about you and your Real  Estate needs?  "Yes, like if I were your sister or a loved one."

Do you feel I earned my commission?  "Yes, and then some!"

Would you feel comfortable recommending my services to your friends and family?  "Yes, I already have!"

What can I do to improve my sevices and provide a more positive Real Estate experience for future clients?  "Can that be possible to improve?  No.... just keep on being you!"

Other quotes from Susan:  "My appreciation and gratefulness to Nancy for 100% effort..."      "I look forward to years of friendship."

 

Matt Turner

In responding to the Client Satisfaction Survey, Matt scored Nancy's services as "Excellent" in the following areas:

-Timeliness of returning phone calls

-Resolution of problems

-Communication skills

-Knowledge of Real Estate

-Attention given to special needs

When thinking about your Real Estate experience, what stands out most in your mind?  "Your ability to find deals in the district I needed."

What is your overall impression of Nancy as a  Realtor?  "Very high.  We will definitely do business in the future!"

Alicia Chase - Realtor
Quotes from Alicia about Nancy:

Why did you choose to work with me?
  "I called on a sign over the Holiday Season - you were here within one hour to show me the home."

When thinking about your Real Estate experience, what stands out the most in your mind?
 "You are very friendly and knowledgeable."

What can I do to improve my services and provide a more positive Real Estate experience for future clients?
 "Nothing!"

What is your overall impression of me?
 "Fantastic!"

Alicia rated Nancy as "Excellent" in the areas of "Timeliness of returning phone calls", "Resolution of problems", "Communication skills", "Knowledge of Real Estate", "Attention given to special needs", and "Overall impression of my Real Estate service".  A perfect six out of six!!!

Final thoughts from Alicia:

"Thank you for making this transaction go so smoothly.  You made me feel very comfortable and working with you was a pleasure.  You are a 'Great Realtor!!' "

George and Betty Clausen
The Clausens rated Nancy "EXCELLENT" in all areas of the survey.  Some specific open-ended answers given included:

Why did you choose to work with me?  "We liked your professional manner.  You seemed to be well prepared and provided us with a good plan for selling our house."

What can I do to improve my services and provide a more positive real estate experience for future clients?  "We can't think of anything constructive to add."

What is your overall impression of me?  "To us you were very friendly and helpful.  It was obvious you cared about us."

Richard and Kimberly Schirpik

Richard and Kimberly Schirpik rated Nancy's performance as "Excellent" in all areas.  Specific quotes include:

Why did you choose to work with me?  "You did what I asked.  I felt you had my best interests in mind."

When thinking about your real estate experience, what stands out most in your mind?  "How you made us feel at ease about the whole transaction."

What is your overall impression of me?  "Very professional, caring, honest, ethical, and overall a good person."

What can I do to improve my services and provide a more positive real estate experience for future clients?  "Nothing."

Bobbi Hazard

Bobbi gave Nancy the top rating of "Excellent" in all categories, which includes quality of real estate services, communications, problem solving, attention to personal needs, and knowledge of the entire transaction from start to finish.   A few of Bobbi's open-ended answers are:

Why did you choose Nancy to be your Realtor?  "We felt that you would do an excellent job."

When thinking about your real estate experience, what stands out most in your mind?  "Your quick actions to get the property staged, listed, and sold."

What is your overall impression of Nancy?  "Very professional, knowledgeable, and nice to work with."

Chad and Sheri Starwalt
Chad and Sheri gave Nancy a perfect score on ALL of the Real Estate skills in their survey, including:
-Timeliness of returning phone call
-Resolution of problems
-Communication skills
-Knowledge of Real Estate
-Attention given to special needs
-Overall impression of Real Estate service
-Quality of Real Estate service in comparison with other Realtors worked with

Dennis and Phyllis Joiner
After Nancy got their house under contract in just 5 days, the Joiners rated her as Excellent in all areas of the Client Satisfaction Survey.  In addition, they made the following comments:

"At our first meeting, it was obvious that you were a motivated Realtor!"
"You hustled to get the job done."
"We will use you again if we are in need of a Realtor."
"What a difference between states!"  (The Joiners previously worked with a Realtor in Nevada)

Ling Chung
Ling chose Nancy to be her Realtor because "My neighbor's house was sold by you not long after it had been placed on the market" and for her "reputation as the Cat Hollow Expert".   Ling also stated that Nancy's "enthusiastic working manner" impressed her the most.  Her overall impression of Nancy - "Very professional!"

Ling's home was under contract within two weeks of being on the market, and closed a month later.  Needless to say, she was very happy about the service provided by Nancy Moore, a Full Service Realtor!

Jeff and Gail Metz

Jeff and Gail Metz used Nancy's "Buy Up" program, whereby she represented them in both selling their home and buying a new home.  In those instances, Nancy contributes some of her commission towards the Buyers'  Closing Costs of the home purchase.

Jeff and Gail gave Nancy "Excellent" ratings on every item of the Customer Satisfaction Survey.  Their answers to some of the open-ended questions include:

-Nancy "stuck with us" and "held our hand through the process" when asked what stands out most in their minds.

-"Absolutely nothing comes to mind" when asked how to provide a more positive real estate experience.

-Overall impression of Nancy as a Realtor?  "Great!  Would easily recommend to others." and "It has been 25 years since we last used a Realtor and I'm glad we had Nancy to help guide us."

Amanda Conway
Amanda was a first time home buyer.  She was referred to Nancy by her brother Brian Conway, who chose Nancy to be his Realtor a couple of years ago.  Amanda's feedback included the following:


What stood out most in your mind?  "How easy the process (buying a house) was."

Overall impression? - "Excellent!  I truly felt you had our best interest at heart."

Service provided? - "You were absolutely fabulous from day one to the closing!"

Georgia Flynn - Houston area Real Estate Broker
Dear Nancy,

After making the decision to sell my house, I proceeded to ask the questions:  1) How to find an agent who worked Real Estate the way I do?  2) Then, I asked myself, what is my philosophy of doing business as a Real Estate professional?  I wanted an agent who was available 24/7 to answer any needs that arise and works on holidays and weekends when most Realtors don't.

Memorial weekend you and/or your Assistant were, in fact, out checking on your listings.  The vehicle with you car sign on it was out driving in my neighborhood on that particular Sunday afternoon and I knew you were the one who could "fit the bill".  I called you and within an hour you met me face-to-face at the house to be sold.  You were able to answer my questions "on the spot" and I decided then and there you were definitely THE REALTOR "after my own heart".  You brought the paperwork with you and I signed the listing agreement.  On Memorial Day you put the listing in MLS at the right price and received an offer the next day.  WOW!  I was impressed!  You were a negotiator extraordinaire and we were able to put a full negotiated contract into title by Thursday of the same week.

Even though you were in the midst of preparing for a well-deserved cruises vacation, you made sure I was taken care of while you were gone and we closed the deal within thirty days.  AWESOME!

I want to thank you and the staff at Keller Williams for handling the challenges of getting several issues resolved with me living out-of-town and for the security I felt knowing that I had someone who would see to my needs.  Everyone went out of their way to see that my property was secure and the work that needed to be done was completed in a satisfactory manner.

With great admiration,

Georgia G. Flynn, Broker/Owner

Alan Cothran
Alan rated Nancy as "Excellent" in all categories, including communication skills, resolution of problems, knowledge of Real Estate, giving attention to special needs of seller, and quality of Real Estate services provided. 

Some of Alan's answers to open ended questions included:

"You seemed interested in getting a good price for the house and not trying to sell is as fast as possible, regardless of price."

"You have excellent knowledge of your profession and you are willing to make the extra effort for your client.  It is appreciated!"

"What stands out the most is your effort and enthusiasm to make sure everything goes smoothly."

Ling Chung
Ling Chung has now used Nancy for two transactions, and both times she was very impressed with Nancy as her Listing Agent.  Ling gave Nancy the highest possible scores in all areas of the Client Satisfaction Survey.  What stood  out most in Ling's mind was Nancy's "very professional manner" and how she "handles customer needs very efficiently".   Ling's new nickname for Nancy is "The Choice Realtor"!